Graf Von Faber-Castell Questions

 
 
 

What size nibs are available for the fountain pens in the Graf von Faber-Castell line?

 

Extra Fine, Fine, Medium, Broad, Oblique Medium and Oblique Broad.

 

 

What size lead does the Graf von Faber-Castell Propelling Pencils use?

 

0.7mm.

 

 

Will the Graf von Faber-Castell Propelling Pencils accept other size leads?

 

No.The pencil will only hold 0.7mm leads.

 

 

How many leads should I put into the lead holder when I refill my Propelling Pencil?

 

It is recommended to use 3. No more than 5 leads should be inserted at a time.  Inserting more may cause a jam.

 

 

Why is the metal lead holder for my propelling pencil not advancing lead correctly?

 

You may need to adjust the holder into place. Make sure the metal lead holder is screwed all the way into the mouthpiece.

 

 

Is there a warranty for Graf von Faber-Castell items?

 

Yes, there is a lifetime warranty. If there is a problem, which falls under the warranty, the instrument will be repaired at no charge.  If the item is no longer available and in need of replacement, a comparable replacement will be offered in its place.  (See warranty information).

 

 

What is the material used for the barrel on the Guilloche instruments?

 

The material is a very tough resin which is individually engraved with the guilloche pattern and then hand-finished during a series of lacquering and polishing stages.

 

 

Can I purchase a replacement nib for my fountain pen?

 

Yes. Replacement nibs are available for purchase. 

 

 

Can I exchange my nib for a different nib width?

 

The only time a nib may be exchanged at no cost to the consumer is when the pen has not been filled with ink or used at all.  

 

 

Can I use other manufacturer’s refills for my pen or pencil?

 

We recommend that you use a Faber-Castell refill in order to experience the ultimate pleasures of fine writing.  Using a Faber-Castell refill will also ensure the life of the warranty on the instrument.  

 

 

What are the finishes called that are available in the Graf von Faber-Castell line?

 

Pernambuco wood, Ebony wood, Granadilla wood, Platinum Plated, Sterling Silver, Guilloche and Guilloche Rhodium. 

 

 

What ink colours are available for the Graf von Faber-Castell pens?

 

Royal Blue and Black. 

 

 

What size refills are available for the ballpoint pens?

 

Medium and Broad.

 

 

I’ve lost a part to my Graf von Faber-Castell pen/pencil. Can I purchase the part?

 

Yes. Spare parts are available for purchase. Click here for customer service.

 

 

Can I purchase spare sharpeners for my Graf von Faber-Castell Perfect Pencil?

 

Yes. Spare sharpeners are available for purchase. Click here for customer service.

 

 

What is the line width of the ballpoint refill?

 

The approximate line width of the ballpoint Medium refill is 0.4mm and the approximate line width of the ballpoint Broad refill is 0.6mm.

 

 

What is the line width of the rollerball refill?

 

The approximate line width of the rollerball refill is 0.5mm.

 

 

Can't find the answer to your questions here? Click here, our Consumer Relations Specialist will be happy to help you.

 

 
© 1761-2017 Faber-Castell | Last modified: 04/13/2011